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Books and literatureHow to Design, Implement, and Interpret an Employee SurveyJohn H. McConnellErscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 360 FeedbackPeter WardErscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053 |
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