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Literature

Customer Satisfaction Measurement  

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Date of publication: 2001
Publisher: ASQ Quality Press
ISBN: 0873895002

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Books and literature

360 Feedback

360 Feedback

Peter Ward

Erscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053

Quality Management

Customer Satisfaction Measurement for ISO 9000: 2000

Nigel Hill, Bill Self, Greg Rochie

Erscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135

Psychology on the Web

Psychology on the Web: A Student Guide

S. D. Stein

Erscheinungsdatum: 2002, Verlag: Prentice Hall, ISBN: 0130605735

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