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Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 Psychology on the Web: A Student GuideS. D. SteinErscheinungsdatum: 2002, Verlag: Prentice Hall, ISBN: 0130605735 The Art and Science of 360 Degree FeedbackRichard LepsingerErscheinungsdatum: 1997, Verlag: Pfeiffer & Company, ISBN: 078790855X |
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