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Literature

Customer Satisfaction  

How to Measure Customer Satisfaction

Nigel Hill, John Brierley, Rob Macdougall

Date of publication: 2003
Publisher: Gower Publishing Limited
ISBN: 056608595X

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Books and literature

Customer Satisfaction

Improving Your Measurement of Customer Satisfaction

Terry G. Vavra

Erscheinungsdatum: 1997, Verlag: Society of Automotive Engineers (SAE), ISBN: 0873894057

Psychology and the Internet

Psychology and the Internet. Intrapersonal, Interpersonal, and Transpersonal Implications

Jayne Gackenbach

Erscheinungsdatum: 1998, Verlag: Academic Press, ISBN: 0122719506

Data Analysis with SPSS

Ready, Set, Go: A Student Guide to SPSS 13.0 and 14.0 for Windows

Thomas W. Pavkov, Kent A. Pierce

Erscheinungsdatum: 2006, Verlag: McGraw Hill Higher Education, ISBN: 0073126659

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