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Literature

Internet Research Methods  

Internet Research Methods: A Practical Guide for the Social and Behavioural Sciences

Claire Hewson, Peter Yule, Dianna Laurent

Date of publication: 2002
Publisher: Sage Publications Ltd
ISBN: 0761959203

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Books and literature

Market Research

The Market Research Toolbox. A Concise Guide for Beginners

Edward F. McQuarrie

Erscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195

360 Feedback

360 Feedback

Peter Ward

Erscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053

Quality Management

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Erscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592