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Literature

Customer Satisfaction  

Measuring Customer Satisfaction

Bob E. Hayes

Date of publication: 1998
Publisher: McGraw-Hill Education
ISBN: 087389362X

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Books and literature

Internet Research Methods

Internet Research Methods: A Practical Guide for the Social and Behavioural Sciences

Claire Hewson, Peter Yule, Dianna Laurent

Erscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 0761959203

Employee Questionnaire

Employee Survey Question Guidebook

Paul M. Connolly, Kathleen Groll Connolly

Erscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494766

Psychology

Psychological Experiments on the Internet

Michael H. Birnbaum

Erscheinungsdatum: 2000, Verlag: Academic Press, ISBN: 0120999803

  Further book recommendations