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Books and literatureCustomer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Market Research in Practice. A Guide to the BasicsPaul Hague, Nick Hague, Carol-Ann MorganErscheinungsdatum: 2004, Verlag: Kogan Page, ISBN: 0749441801 Employee Survey Question GuidebookPaul M. Connolly, Kathleen Groll ConnollyErscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494766 |
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