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Books and literatureQualitative Market ResearchHy MariampolskiErscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761969454 Customer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 Employee Opinion QuestionnairesKathleen G. Connolly, Paul M. ConnollyErscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491 |
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