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Market Research in the Internet AgeRob Monster, Raymond PettitErscheinungsdatum: 2003, Verlag: John Wiley & Sons (Asia) Pte Ltd, ISBN: 0470820640 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Psychological Experiments on the InternetMichael H. BirnbaumErscheinungsdatum: 2000, Verlag: Academic Press, ISBN: 0120999803 |
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