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Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Doing Data Analysis with SPSS: Version 14Robert H. Carver, Jane Gradwohl NashErscheinungsdatum: 2005, Verlag: Thompson Brooks/Cole, ISBN: 049510793X The Art and Science of 360 Degree FeedbackRichard LepsingerErscheinungsdatum: 1997, Verlag: Pfeiffer & Company, ISBN: 078790855X |
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