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Improving Your Measurement of Customer SatisfactionTerry G. Vavra
Date of publication: 1997|
Publisher: Society of Automotive Engineers (SAE)
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Books and literature
Nigel Hill, Bill Self, Greg Rochie
Erscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135
Pamela L. Alreck, Robert B. Settle
Erscheinungsdatum: 2003, Verlag: Irwin Professional Pub, ISBN: 0072945486
Terry G. Vavra
Erscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002