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Measuring and Managing Customer SatisfactionSheila Kessler
Date of publication: 1997|
Publisher: ASQC/Quality Press
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2ask - Support
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online survey with 2ask.net
- uncomplicated and quick design of your questionnaires
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Books and literature
Nigel Hill, Jim Alexander
Erscheinungsdatum: 2000, Verlag: Gower Publishing Limited, ISBN: 0566081946
Paul M. Connolly, Kathleen Groll Connolly,
Erscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494758
Erscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053