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Literature

Internet Research Methods  

Internet Research Methods: A Practical Guide for the Social and Behavioural Sciences

Claire Hewson

Date of publication: 2002
Publisher: Sage Publications Ltd
ISBN: 076195919X

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Books and literature

Questionnaire Design

Questionnaire Design

Ian Brace

Erscheinungsdatum: 2004, Verlag: Kogan Page, ISBN: 074944181X

Employee survey

How to Design, Implement, and Interpret an Employee Survey

John H. McConnell

Erscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385

Customer Satisfaction

Improving Your Measurement of Customer Satisfaction

Terry G. Vavra

Erscheinungsdatum: 1997, Verlag: Society of Automotive Engineers (SAE), ISBN: 0873894057

  Further book recommendations